Privacy Policy

1. Introduction

Reach Australia Education Pty Ltd (ABN 15 647 004 846) (“Reach Australia”, “we”, “us”, or “our”) is committed to protecting the privacy and personal information of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging our services, you consent to the collection and use of your information as described in this policy.

2. Information We Collect

We may collect personal information that you provide directly to us, including your name, contact details, date of birth, nationality, passport and visa details, education and employment history, financial information relevant to a visa application, and any other information necessary to provide our migration and education services.

We may also collect information automatically when you visit our website, such as your IP address, browser type, pages visited, and the date and time of your visit.

3. How We Use Your Information

We use your personal information to provide migration and education consulting services, prepare and lodge visa and enrolment applications, communicate with you about your matter, comply with our legal and professional obligations, and improve our services and website.

We will only use your information for the purposes for which it was collected, or for related purposes you would reasonably expect.

4. Disclosure of Information

We may disclose your personal information to the Department of Home Affairs, educational institutions, skills assessing authorities, and other third parties where necessary to deliver our services. We may also disclose information where required or authorised by law.

We do not sell your personal information to third parties.

5. Third-Party Booking and Scheduling Services

We use third-party service providers, including NeetoCal, to manage appointment bookings, calendar availability, scheduling, confirmations, reminders, and related communications.

When you book an appointment through our website, the information you provide may be collected and processed by Neeto on our behalf. This may include your name, contact details, appointment details, selected service, timezone or location-related settings, and information you provide in the booking form.

Your use of the booking calendar may also be subject to Neeto’s Terms of Service and Privacy Policy. We recommend that you review those documents before using the booking calendar.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

7. Access and Correction

You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below.

8. Cookies

Our website may use cookies to improve your browsing experience and analyse site traffic. You can disable cookies through your browser settings, though some features of the site may not function correctly as a result.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at consult@reachaustraliamigration.com or +61 7 3085 7499, or write to us at Suite T10, Ground Floor, The Johnson, 477 Boundary St, Spring Hill, Brisbane QLD 4000, Australia.